Your Statutory Rights
At England Hockey Boxoffice we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. To read more about our 14-day returns guarantee click here
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for event bookings and digital items which have been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please visit our Returns Section and print out a personalised return label for your item.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.bis.gov.uk/policies/consumer-issues/buying-and-selling/distance-selling
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Other statutory rights
For more information about your other statutory rights, please visit the Governments Consumer Gateway website at: http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm
Click here to go back to the main returns policy page.
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